The best answer for support is proactive strategic management reducing the need for on-site or remote remedial support. But when something does go wrong, you need to have options, and we have them. Offering both on-site and remote support to our customers, we provide the best possible opportunity to resolve an issue. If the situation warrants, we have “feet on the street,” but while we are rallying the troops, we use remote technology to get there as fast as possible.