designed to strategically support your investment.
The best answer for support is proactive strategic management reducing the need for on-site or remote remedial support. But when something does go wrong, you need to have options, and we have them. Offering both on-site and remote support to our customers, we provide the best possible opportunity to resolve an issue. If the situation warrants, we have “feet on the street,” but while we are rallying the troops, we use remote technology to get there as fast as possible.
Managed Services Include
Trying to get support from a manufacturer directly can be a challenge. Waiting on hold, starting at the very beginning stage of troubleshooting each time you reach a new level of support – frustration quickly takes over. With Ronco Support, we escalate on your behalf to provide quicker resolution channels.
Custom-fit to your needs, our team of experts offers support wherever and whenever it matters most. We can support your system on-site or remotely in a 24x7x365 role or during standard business hours. Choose your level of support based on what makes sense for you!
Recovery of system functionality due to fault or failure can be more than a part replacement. With our support services, we can manage the entire event, from parts replacement through system configuration and re-integration. Bottom-line, we manage the event.
For mission-critical systems, we offer options for stocking and replacing parts, including on-site spares to make sure we minimize downtime as much as possible.